Royal Navy - service assessments

Overview

I led the adoption of Government Digital Service (GDS) standards in the Royal Navy, improving digital service design and delivery through robust assessments and research.

What I did

Discovery leadership

Led a comprehensive discovery process to explore how the Royal Navy assures digital services, with the goal of improving consistency and effectiveness in service design and delivery.

Service standard assessment

I was appointed to conduct service assessments alongside a service designer. These assessments were carried out on digital services at various stages of design, using the GDS service standard as a benchmark.

Discovery checkpoint service

Implemented a discovery checkpoint service to guide new teams through the discovery process. This involved:

• Initial consultations with newly formed teams

• Steering teams towards best practices in discovery

• Conducting midpoint reviews

• Performing final checks at the end of the discovery phase

Why this matters

The work I led helped ensure that digital services in the Royal Navy were designed around user needs. It aligned their services with best practices from the GDS standard, making sure that the right tools and guidance were available for service teams.

Next steps

Is your organisation seeking to improve its digital services and ensure they meet user needs effectively? Here’s how I can help:

Expert leadership in digital projects: With deep expertise in every design phase, including user research and service design, I can lead your multidisciplinary teams to deliver user-centric digital services.

Establish design standards and assessment processes: I can help you set up robust design standards and a service assessment framework within your organisation. This ensures consistency and quality across all your services, saving time and resources by avoiding the development of solutions that don’t meet user needs.

GDS service assessment guidance: If you’re preparing for a Government Digital Service (GDS) assessment, I can provide the guidance and support needed to align your services with GDS standards, increasing the likelihood of passing the assessment successfully.

Optimise service delivery: By focusing on best practices and user needs, I can help your organisation design and deliver services that truly resonate with your audience, enhancing satisfaction and efficiency.

Let’s work together

If you’re looking for someone to elevate your digital service projects and embed best practices in your organisation, I’d love to discuss how we can achieve these goals together. Get in touch.

Check out my blog post on the National Audit Office AI report: Applying government design principles to public services